Shipping
Everything is made and packed by hand by one person, so orders leave within [3–5 business days]. You will get a dispatch note when yours goes out.
- [$8] flat rate within [the United States]
- Free on orders over [$150]
- Delivery usually takes [3–7 days] after dispatch
- We currently ship to [the United States] only
Every order arrives wrapped in tissue in a pink bag, with a sticker and a tag. That is not an upsell, it is just how we do it.
Returns
If something arrives damaged, or is not what was described, tell us within [14 days] and we will replace it or refund you in full — your choice. Photos help but are not required.
Changed your mind? Send it back unused within [14 days] of delivery for a refund of the item price. Return postage is yours unless the fault was ours.
One-of-one pieces are returnable too, on the same terms. If it comes back, it goes back on the site for someone else.
Made by hand, so not identical
Visible glue, slightly crooked staples, and small differences from the photos are features of handmade work, not defects. Anything structurally wrong or broken absolutely is — tell us.
Getting hold of us
Email [hello@example.com] with your order reference. One person reads it, usually within a day or two. Returns go to [RETURN ADDRESS] — email first so we know to expect it.